How many times a day do you say “thanks”? Is it a true expression of gratitude or an automatic response? “Thanks” is a good start but expressing gratitude—letting those around you truly understand that you appreciate what they are doing—is a key to effective leadership.
William James said “The deepest craving of human nature is the need to be appreciated.” Letting people know you appreciate them shows you care and are giving credit where it’s due. It evokes trust and loyalty, two important factors leading to business success. It also serves as a morale booster and motivator.
Expressing gratitude can be delivered in many ways—a quick email or text, a phone call, a personal note or card, and whenever possible, face-to-face. Whichever you choose, make sure it matches the act of kindness, assistance or work delivered.
Whether it’s big or small, these guidelines will insure your next “thank you” is an effective expression of gratitude:
- Keep it simple and sincere. The simple act of being thanked makes one feel more valued.
- Look the recipient of your message in the eye when you express gratitude in person and address them by name. If the conversation is by phone or written (text, email, personal note) be sure to mention names as well.
- Refer to the specific act of kindness, assistance or work the person or group provided. (Something they refrained from doing may warrant appreciation as well).
- Let the individual or team know how their action impacted you personally, professionally or how it impacted your business.
- Acknowledge the effort it took (i.e. “Thank you for taking time out of your weekend to . . .” or “I realize you went out of your way to. . . ” or “Thanks for staying late to finish the. . .”).
- Timing is everything. Express gratitude at the right time. Sometimes it’s best to express your gratitude on the spot. Other times, a personal note or visit after the fact may be more appropriate.
- Smile! Whether face-to-face, over the phone or written, a smile comes through and verifies your expression of gratitude is
genuine.
Start the year off “Communicating for Success.” Make every “thank you” a true expression of gratitude.
How many times have you asked someone to do something and been disappointed with the result?
significance can inspire success. To insure understanding, have the assignment repeated back to you. If the description is not accurate, explain again. Repeat this process as needed.
All businesses have competition. It may be a business down the street, across town, in another state or even another country. The competition might appear on the internet or in a catalogue. Sometimes the toughest competition is lack of knowledge the business even exists! But NOT all businesses are the same—even if the product or services appear to be the same. Each business provides something unique. The challenge is to know and communicate clearly just what it is that sets your business apart from the competition.
provide to your market . . . really well?
3. Differentiation: Often referred to as Competitive Advantage, Area of Excellence, and Unique Selling Proposition (USP). You have one but can you articulate it time and time again? Being able to differentiate your business and communicate it clearly and concisely is perhaps the most important of all. What is the one thing you do better than anyone else? What do you offer that is truly unique to you and your business? What really sets you and your business apart?
Decisive, tough, impatient, strong-willed, competitive, demanding, independent, direct, does not listen
Sociable, talkative, open, enthusiastic, energetic, persuasive, spontaneous, emotional, talks more than listens
Calm, steady, laid back, careful, patient, amiable, listens carefully, is sincere, modest, indecisive and trustworthy
Precise, exact, analytical, logical, systematic, quiet, careful, formal, disciplined, does not express emotions
The first thing we are taught about effective communication is to listen. “Listen with feeling;” “Hear what is being said.” But what if we could also see what is being said? Centuries of communication research and observation reveal that impactful, influential communication consists of:
Just as important as observing the gestures and body language of others is keeping in mind what 
DON’T—close your arms in front of you or hide hands in pockets; perch on your chair; jingle coins or doodle, twist ear or stroke chin, tug nose; touch individuals who are obviously direct or analytical; stare at the floor or across the room.
“Communication is Everything!”Lee Iacocca made this statement in his book Iacocca, and many others have made similar claims in an effort to highlight the necessary skills to excel and inspire as a leader. But effective communication is not just for high profile leaders. Effective communication transcends every aspect of our business and personal lives. What you are able to accomplish as a business person, parent, friend, educator, customer, client or supplier is highly dependent on your ability to get the message across. Probably 99% of the problems within organizations are caused by a breakdown or failure in the communication process.
Being able to quickly string words together does not mean the message is understood by others.
Consider who you are communicating with. Think about where the other person is coming from. What is his point of view? What are her problems or concerns? What is he trying to accomplish? What is her level of knowledge or information? 
somebody in your life? Who do you offer these to? Spouse, partner, kids, boss, customer, staff, suppliers…..everyone you come in contact with. What are you doing every time you sell? COMMUNICATING!
6. Everything Your Mother Taught You Is Not Out of Style: